FAQ

Decor Dorks: Your One-Stop Shop for Stylish Home Decor - FAQs

Welcome to Decor Dorks! We're passionate about helping you create a space that reflects your unique style and personality. Here are some frequently asked questions to help you navigate our online store and find the perfect decor pieces for your home:

Ordering & Delivery:

  • How do I place an order? Simply browse our website, add items to your cart, and follow the checkout process. We accept all major credit cards and offer secure online payment options.
  • What are your shipping costs? Shipping costs are calculated at checkout and depend on the weight and size of your order, as well as your chosen shipping method. We offer free shipping on orders over a certain amount (check our current promotions!).
  • How long will it take to receive my order? Delivery times vary depending on your location and chosen shipping method. We provide estimated delivery timeframes at checkout and send tracking information once your order ships.
  • Do you offer international shipping? Currently, we only ship within the United States of America. However, we're always looking for ways to expand our reach!

Products & Returns:

  • What if I receive a damaged item? We take great care in packaging your orders, but if you receive a damaged item, please contact us immediately with your order number and photos of the damage. We'll be happy to arrange a replacement or refund.
  • Can I return an item? Yes! We offer returns on most items within 30 days of purchase. Please visit our returns page for detailed instructions and any exceptions.
  • How do I track my order? You will receive a confirmation email with tracking information once your order ships. You can also track your order by logging into your account on our website.
  • Do you offer gift wrapping? We do not currently offer gift wrapping, but we're happy to include a gift message with your order upon request.

Company & Shopping:

  • What payment methods do you accept? We accept all major credit cards, debit cards, and some popular online payment methods (check our website for details).
  • Do you offer gift cards? Absolutely! Gift cards are a great way to give the gift of home decor to your loved ones. You can purchase them in various denominations online.
  • Do you have a physical store? Currently, we are an online-only store. However, we're always exploring ways to bring the Decor Dorks experience closer to you!
  • How can I contact you? We're happy to help! You can reach us by email at info@decordorks.com or phone at (904) 580-3314 during our business hours (Monday-Saturday 8am-8pm EST).

Can't find the answer to your question?

No worries! Feel free to contact us directly, and our friendly customer service team will be happy to assist you.

We hope this FAQ page helps you navigate Decor Dorks and find the perfect pieces to bring your dream home to life! Happy decorating!